Terms and Conditions

Company Name: Expert Movers MTL
Website: www.expertmoversmtl.ca
Business Location: Montreal, Quebec, Canada

1.1 General Information

Expert Movers MTL (hereinafter referred to as “we”, “us”, or “the company”) offers professional moving services to individuals and businesses within Montreal and surrounding areas. By booking our services, the customer agrees to the terTerms and Conditionsms and conditions set out below.

1.2 Services

We provide the following services:

• Residential moving
• Commercial and office moving
• Packing and unpacking assistance
• Furniture disassembly and reassembly
• Short- and long-distance moves
• Moving-related consultation

1.3 Booking and Cancellation

Bookings can be made via our website, phone, or email.

• Changes or cancellations should be made at least 48 hours prior to the scheduled move.
• Cancellations made less than 48 hours in advance may incur a cancellation fee.
• In case of no-shows or same-day cancellations, the full service fee may be charged.

1.4 Prices and Payment

• Pricing is provided in advance based on service type and scope.
• Prices may vary depending on distance, volume of goods, number of movers required, and any special conditions (e.g., stairs, elevators, heavy items).
• All prices are stated in Canadian Dollars (CAD) and are inclusive of applicable taxes, unless otherwise noted.
• Payment is due upon completion of the move, unless otherwise agreed in writing. We accept major credit/debit cards, e-transfers, or cash.

1.5 Liability and Insurance

• Expert Movers MTL carries liability insurance in accordance with provincial requirements.
• We cover damages directly caused by our team during the move, provided such damages are reported within 48 hours of service completion.
• We are not liable for items packed by the customer, or for damages caused by improper packing or pre-existing defects.
• The customer is responsible for securing valuables such as jewelry, cash, personal documents, or fragile collectibles. These should not be included in the move.

1.6 Disputes

If a dispute arises between Expert Movers MTL and the customer, we encourage resolution through open communication.
If an agreement cannot be reached, the dispute may be escalated to:

• Consumer Protection Quebec (Office de la protection du consommateur), or
• A general court within the jurisdiction of Montreal, Quebec.